Refund Policy

1. Scope and Priority

This policy explains standard cancellations, refunds, and the REFYNE progress-review process. If your written enrolment confirmation gives you a more favourable term, that written term applies. Nothing here limits a mandatory right or remedy available under applicable law.

2. The Private Assessment Is Free

There is no booking fee and no payment is required to request or attend the free private assessment. The conversation is intended to give you a useful personal 90-day CFT direction and determine whether coaching is a suitable fit. Because no assessment fee is charged, there is no assessment payment to refund.

3. Standard Coaching Refund Position

Coaching fees are non-refundable and non-transferable once the agreed service has begun, except where a refund is approved under the progress-review conditions below, we fail to provide a material part of the agreed service, your written enrolment confirmation gives a more favourable term, or applicable law requires otherwise.

Before coaching begins, cancellation requests are handled under the written enrolment confirmation and any mandatory rights under applicable law. The applicable pre-start terms will be shown before payment. The CFT Method does not automatically renew unless you expressly agree to a renewal in writing.

4. REFYNE Progress Review

Eligibility is assessed by REFYNE Performance using the agreed starting benchmarks and the coaching record. The programme continues for its full 90-day duration unless ended under the written enrolment terms.

5. How Measurable Progress Is Assessed

At the beginning, you and your coach will record appropriate measurable benchmarks. These may cover agreed:

• lifestyle behaviours and consistency;
• fitness capacity and performance;
• waist measurement;
• body composition; and
• strength, sleep, recovery, or other agreed performance indicators.

The progress review does not promise a specific amount of weight or fat loss unless that exact benchmark is agreed in writing at the beginning. Medical outcomes, testosterone levels and blood-test results are excluded.

6. Eligibility Requirements

To qualify for a refund review after 8–10 weeks, you must:

• the agreed training actions;
• the agreed nutrition actions;
• the agreed progress tracking, including measurements and progress photos every four weeks;
• weekly check-ins and honest reporting;
• timely communication about barriers, pain, schedule changes, or parts of the plan you cannot follow; and
• reasonable implementation of adjustments agreed with your coach.

We assess adherence against the plan actually agreed for your circumstances, including planned adjustments for travel, demanding work periods, Indian food, family responsibilities, and stressful weeks.

7. When Refund Eligibility Does Not Apply

A refund may be declined where:

• the request is made before the 8-week progress-review point;
• training, nutrition, tracking, or weekly check-in actions were materially incomplete;
• information or records supplied to assess adherence were materially inaccurate or misleading;
• you stopped participating without working with us on a reasonable adjustment;
• you did not tell us in reasonable time that the plan was unsafe, unclear, unsuitable, or impossible to follow;
• measurable progress was made against one or more of the agreed opening benchmarks;
• the request concerns testosterone levels, laboratory results, diagnosis, treatment, or another medical outcome; or
• the request is based on a goal that was not part of the written opening benchmarks.

We will not deny a valid request merely because progress differed from a testimonial or another client’s experience.

8. What We Review

To decide whether measurable progress occurred and the agreed work was completed, we may review the opening benchmarks, check-in records, training and nutrition tracking, measurements, progress photographs you chose to provide, attendance, communications, agreed adjustments, and end-of-period results.

The review is against your agreed CFT Method plan, not a generic standard or another client’s results.

9. How to Request a Refund Review

1. Email us: send the request to getfitwithratan@gmail.com from the email address used for coaching.
2. State your request: ask for a refund review and explain why you believe no measurable progress has occurred despite full adherence.
3. Identify the engagement: include your name, programme start date, and the opening benchmarks.
4. Provide relevant records: include or point us to the agreed tracking and check-in records. We will not require unrelated financial or medical documents.
5. Allow a fair review: respond to reasonable clarification questions so the request can be assessed consistently.

10. Review, Decision and Payment

We will acknowledge a complete request promptly and review it within a reasonable period based on the records required to confirm eligibility. All refund decisions are made by REFYNE Performance after this review, and the decision and reasons will be provided in writing.

If a refund is approved, it will be arranged promptly using the original available payment route or another method agreed with you. Bank and payment-service posting times may be outside our control. The maximum refund is the 90-day coaching fee actually paid for the eligible engagement.

11. Raise Coaching Problems Early

Please raise coaching problems through your agreed weekly check-in, WhatsApp support, or getfitwithratan@gmail.com. Early communication allows the CFT Method to be adjusted for travel, work pressure, family commitments, pain, recovery, or other real constraints. A concern will not be treated as raised merely because it was posted somewhere your coach could not reasonably monitor.

12. Confidentiality and Refund Information

Personal information supplied during a request will be used to review, document, and process the request, respond to a dispute, and meet legal or accounting obligations. It will be handled under the Privacy Policy. Please do not send unrelated medical or financial records.

13. Contact

Questions about this policy or a refund request should be sent to getfitwithratan@gmail.com. The legal provider and service address applicable to a paid engagement will be identified in the written enrolment confirmation.